Frequently Asked Questions (FAQ's)

Account Activation
The moment you signed up, you shall receive a welcome email on your registered email id with your inviter account activation link. Please click that link to activate.
In case you didn’t receive a welcome email, we request you to write to us at support@inviter.com with your registered email id and we will activate it from our end.
This means you have not activated your account in 24hours. In this case, click on the link and you will be redirected to a page where you can auto generate a new activation link to your registered email id.
We request you to sign up again with your correct email id.
Images
In your event details section (step 1), scroll down to Event Settings and Preferences and select the option "Keep host logo hidden" under general preferences and click on "save" to hide your host logo on your guest page.
Sorry, such feature is not supported in our current version. You can contact our support team at support(at)inviter(dot)com to check the other possibilities.
For now, the max size allowed for an image is 7MB.
Navigate to your desired guest page template and click on "Preview & Edit template" and click on "Upload your own image" to upload.
We recommend .jpeg, .png and .gif file formats for better viewing performance.
By default, a video thumbnail is taken randomly from the first 5 seconds of your video uploaded. To customize, you do have an option to upload choice of yours.
Video
Please check the current status of your account plan. In free event, the video length supports upto 2 minutes only. For premium plans, we support upto 5 minutes.
we recommend .mp4, .mov, .mpeg and .wmv formats.
We do support a video of size upto 400 MB only. We request you to reduce the size or contact support(at)inviter(dot)com for help.
Invitation
Once you select your guests list and click on send, it takes only few seconds to deliver the invitations. Sometimes it might take upto 5 minutes if your guest list is in hundreds.
In case of ‘private invitation’, only invited guests can RSVP. Each invited guests receives a unique link generated to their email id. So any latest response given on that specific link is saved under that guest email id only.
In such cases we suggest you to use Inviter’s ‘Open Invitation’ option. Where you can have your video invite created with a unique URL which you can share via Facebook, Twitter and other social platforms for RSVP’s to your event by gathering guests first name, last name and email addresses. You can even text the invite URL to your contacts.
In private invitation, you get to send your video invitation to your guest’s emails. And each guest receives a unique URL to the invite to RSVP and the response is linked to that invited guest email address only. You can also check the open/click status of each invitation sent and accordingly send reminders based on the RSVP responses.

(Ideal for weddings, birthdays, baby shower, and all other personal and business events)
In open invitation, you get a sharable unique URL for the video invitation you created which you can share or text via any social platforms.

(Ideal for public events, marathons, charity events etc.)